Free Shipping
1-Year Warranty
30-Day Returns

GOT QUESTIONS? WE'VE GOT ANSWERS!

What is the return policy?

We want you to love your PixelFrame! If you’re not completely satisfied with your purchase, we offer a hassle-free return policy.

Returns are accepted within 30 days of delivery.

✅ Items must be in original condition and packaging.

✅ Once your return is received and inspected, we’ll issue a full refund to your original payment method.

If your PixelFrame arrives damaged or has a defect, don’t worry — we’ll make it right with a replacement or refund.

📩 Just contact our support team at therealpixelframe@gmail.com and we’ll help you get started.

When will I get my order?

We work hard to get your PixelFrame to you as quickly as possible!

📦 Processing Time: Orders are typically processed within 1–3 business days.

🚚 Shipping Time: Delivery usually takes 5–10 business days, depending on your location.

Once your order ships, you’ll receive a tracking number via email so you can follow your PixelFrame every step of the way.

If you have any questions about your shipment, feel free to reach out anytime at therealpixelframe@gmail.com — we’re happy to help!

Do you ship internationally?

Yes! 🌍 PixelFrame ships worldwide.

📦 We offer international shipping to most countries, with delivery times varying based on your location.

International orders typically arrive within 7–15 business days after processing.

Any customs fees or import taxes (if applicable) are the responsibility of the customer.

You’ll receive a tracking number as soon as your PixelFrame is on the way.

How do I customize my PixelFrame?

✨ Using our easy-to-use app, you can customize, upload, and display:

✅ Pixel art

✅ Animations

✅ Clocks + weather

✅ Notifications + reminders

✅ Custom designs and more


Using the Divoom companion app, you can wirelessly update your display over Wi-Fi—draw pixel art, upload images, adjust colors, and change designs at anytime—making PixelFrame a perfect digital décor piece for your desk, room, or setup.

Does it come with a warranty?

Yes — every PixelFrame includes a 30-day limited warranty.

If you experience any issues due to a manufacturing defect, we’ll provide a replacement or repair at no cost.

Just contact our support team at therealpixelframe@gmail.com, and we’ll take care of it.

Can I cancel or change my order?

We understand plans change!

If you need to cancel or update your order, don't hesitate to get in touch with us within 12 hours of placing it.

Once an order has shipped, it can no longer be modified — but you can still return it under our 30-day return policy.

100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!
100% Satisfaction Guaranteed ✅
Unlock Savings with Every Purchase - Buy More, Save More!